ScholarPack

“Our easy-to-use, feature rich management system allows schools to make sense of their data and see what’s really going on. From attendance and assessments to accidents and incidents, ScholarPack helps schools record, manage and review everything that’s going on. And the result? All round smarter schools.” – ScholarPack

ScholarPack licenses can be purchased from NYES Digital through NYES (http://nyeducationservices.co.uk).

The MIS team provide support for ScholarPack through the ‘Support and Infrastructure’ SLA or alternatively the ‘MIS Only’ SLA.  For more information on the SLA’s please login to SLA Online (http://nyeducationservices.co.uk) or contact you relationship manager.

Dedicated MIS first line support

The NYES Digital Help Desk is the first point of contact for all enquiries, requests for support or general information. Their role is to identify the problem, find an answer and implement the solution.  Any issues or queries relating to an MIS, will be passed directly to the MIS Team.  There will be a member of the MIS Team working closely with the help desk team each day with the rest of the team easily contactable.

Remote Support

Where appropriate, and only with the customer’s authority, our agents can quickly take control of school systems to diagnose faults and provide guidance for users. Our ability to resolve a high proportion of reported faults using this technology means that downtime is kept to a minimum, and by saving on travelling and other costs associated with traditional on-site support, we are able to make savings in operational efficiency that enables us to keep our costs low. Savings that we pass back to our customers.