Think of us as part of your team, here to support you with every aspect of your digital technology. It is our job to keep your ICT investments fit and healthy and running at their optimum, enabling you to get on with the day to day tasks without worry. We’re here for help and advice through all the stages of your digital journey.
Our approach is different from a commercial supplier. We want you to be confident in your choice of digital technology and support services. So we won’t just sell a generic off-the-shelf package we will work with you to design a personalised solution for your organisation by listening to you and working with you.
What we’re about
We believe that every customer deserves the best technology available to meet their current and future needs and that we are the best organisation to deliver this for you.
Our mission is to become the Number 1 trusted partner of choice for organisations in Yorkshire and beyond for IT support.
We will achieve this by challenging our staff to continuously develop safe, secure, innovate, robust and fit for purpose solutions supported by our network of trusted suppliers at a price that’s right for our customers.
A Traded Service of
Going the extra mile to support you
It’s our people that make the difference – their passion – their dedication and their drive to find solutions.
IT Support Services
Fabulous fast and friendly problem solving from our technical support team.
Here to help with any request from simple password resets to more complicated ICT difficulties.
Our experienced & knowledgeable helpdesk staff focus on finding solutions and will do their best to resolve problems at first contact.
We are in the background quietly monitoring your systems 24/7. If something is not quite right we’ll get an automatic early warning and can virtually solve many problems before they turn into an issue without you even knowing. This has huge benefits by reducing the down time and also the waiting time for engineer visits.
If we can’t solve your issue through the Help Desk or remotely we’ll send out one of our rapid response Field Techs. They go the extra mile to diagnose and resolve problems quickly whilst having the minimal impact on the normal operation of your work.
Even the best equipment sometimes goes wrong. Our hardware service is a parts and labour inclusive repair service for hardware faults in computer and related equipment currently installed on your site. It also comes with courier collection and return if the item needs to be sent away for specialist repair.
Our skilled installation engineers can set up, integrate and install all equipment from new PCs and printers to full ICT suites including servers, networks, WiFi and more. We’ll also provided a dedicated project officer to manage the work from start to finish.
Technicians & Network Managers
We have two special in-house support options for schools
Schools Techs – your very own dedicated School Tech can provide ICT support on a regular timetabled basis, managing your school’s ICT equipment, networks, systems and backups. It’s one of our most popular and valued services.
Network Manager – benefit from an experienced Network Manager to work in-school and alongside staff to manage and maintain your school’s ICT network as a permanent member of your team.
A full and comprehensive range of services
We can be confident when we say no other supplier offers as wide a range of services and support options as we do. Here are our big six.
MIS software, accredited support and expert training. We cover:
Explore our range of ICT equipment with delivery, warranty & install options.
Engage and inspire your audience with our affordable website options.
- DNS and Domain Registration
- Hosting and SSL
Helping you put all the measures in place to stay safe and securely connected.
Embrace the cloud with our Microsoft 365 and Google partner services.
From your NYES Digital Service Manager
“We’ve developed our service over the last 30 years by listening to, and working with our customers to deliver exactly what they want and need and by flexing and evolving along the way. We know one size does not fit so we have lots of pieces that fit seamlessly together to make your individual mosaic of services.
By working with us you are not only getting a great service, but a service with values and moral ambitions. As a not for profit organisation our aim is to support our council to deliver vital front line services to our lovely residents in North Yorkshire. Any money we raise, after costs, goes straight back into the Council. “
– Keren Wild
Our School Technician has been with us a long time, he helps both schools immensely, it’s like he is one of the team.
This is an excellent level of support and as a client, I am really pleased that you have exceeded my expectations
The service has been first rate… The results are always quick
We were very pleased with the level of professionalism from the design process right the way through to the website launch.