BROMCOM Accredited MIS Support
"Bromcom has been at the forefront of School Management Information Systems for 30 years. As an established award winning business, we put user satisfaction of our products and services first.
Our focus is on user experience and simplicity – one integrated management information system, one price and a simple, fast and non-intrusive migration service.
We have schools across the UK that trust us with their pupil data and we pride ourselves on working closely with them and continuing to improve under the oversight of our ISO 9001 accredited quality management. Bromcom is a cloud system, offering you the most flexibility, money saving and security." - Bromcom
Bromcom licenses can be purchased from NYES Digital through NYES (http://nyeducationservices.co.uk).
The MIS team provide support for Bromcom through the 'Support and Infrastructure' SLA or alternatively the 'MIS Only' SLA. For more information on the SLA's please login to SLA Online (http://nyeducationservices.co.uk) or contact your relationship manager.
Dedicated MIS first line support
The NYES Digital Help Desk is the primary point of contact for all enquiries, support requests, and general information. Their role is to understand the issue, provide guidance, and ensure an effective resolution.
Customers can speak directly with a member of the MIS Team during their initial contact where required, enabling quicker access to specialist support. The Help Desk and MIS Team work collaboratively to resolve more complex issues, with additional support available from software suppliers where necessary.
Remote Support
Where appropriate, and only with the customer’s authority, our agents can quickly take control of school systems to diagnose faults and provide guidance for users. Our ability to resolve a high proportion of reported faults using this technology means that downtime is kept to a minimum, and by saving on travelling and other costs associated with traditional on-site support, we are able to make savings in operational efficiency that enables us to keep our costs low. Savings that we pass back to our customers.
Training
The MIS team offer a wide range of training courses to cover the extensive modules available in Bromcom. These courses include, but are not inclusive to, the following:
- Bromcom Census Workshop
- Bromcom Key Stage Returns
- Bromcom Year End
The courses are delivered remotely via Teams. Please see the training area of this site for more information. We can also offer all courses onsite, please contact the NYES Digital helpdesk and ask to speak to a member of the MIS team to discuss this option, alternatively please request a quote for MIS training through SLA Online. Ad-hoc Bromcom related training is also available.
1-1 Bromcom Training
The MIS team offer a wide range of training courses to cover the extensive modules available in Bromcom.