Arbor MIS Support
Dedicated MIS first line support
The NYES Digital Help Desk is the primary point of contact for all enquiries, support requests, and general information. Their role is to understand the issue, provide guidance, and ensure an effective resolution.
Customers can speak directly with a member of the MIS Team during their initial contact where required, enabling quicker access to specialist support. The Help Desk and MIS Team work collaboratively to resolve more complex issues, with additional support available from software suppliers where necessary.
Customers can speak directly with a member of the MIS Team during their initial contact where required, enabling quicker access to specialist support. The Help Desk and MIS Team work collaboratively to resolve more complex issues, with additional support available from software suppliers where necessary.
Remote Support
Where appropriate, and only with the customer’s authority, our agents can quickly take control of school systems to diagnose faults and provide guidance for users. Our ability to resolve a high proportion of reported faults using this technology means that downtime is kept to a minimum, and by saving on travelling and other costs associated with traditional on-site support, we are able to make savings in operational efficiency that enables us to keep our costs low. Savings that we pass back to our customers.
Training
The MIS team offer a wide range of training courses to cover the extensive modules available in Arbor. These courses include, but are not inclusive to, the following:
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Arbor School Census and School Workforce Census
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Arbor Key Stage Returns
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Arbor Year End
The courses are delivered remotely via Teams. Please see the training area of this site for more information. We can also offer all courses onsite, please contact the NYES Digital helpdesk and ask to speak to a member of the MIS team to discuss this option, alternatively please request a quote for MIS training through SLA Online. Ad-hoc Arbor related training is also available.
1-1 Arbor Training
The MIS team offer a wide range of training courses to cover the extensive modules available in Arbor.
Arbor Support
The MIS team provide support for Arbor through the ‘Support and Infrastructure’ SLA or alternatively the ‘MIS Only’ SLA. For more information on the SLA’s please login to SLA Online