Dedicated MIS first line support

The NYES Digital Help Desk is the primary point of contact for all enquiries, support requests, and general information. Their role is to understand the issue, provide guidance, and ensure an effective resolution.
Customers can speak directly with a member of the MIS Team during their initial contact where required, enabling quicker access to specialist support. The Help Desk and MIS Team work collaboratively to resolve more complex issues, with additional support available from software suppliers where necessary.

Remote Support

Where appropriate, and only with the customer’s authority, our agents can quickly take control of school systems to diagnose faults and provide guidance for users. Our ability to resolve a high proportion of reported faults using this technology means that downtime is kept to a minimum, and by saving on travelling and other costs associated with traditional on-site support, we are able to make savings in operational efficiency that enables us to keep our costs low. Savings that we pass back to our customers.

Training

The MIS team offer a wide range of training courses to cover the extensive modules available in the main MIS systems on the Framework.  These courses include, but are not inclusive to, the following:

• Census
• Key Stage Returns
• Year End
• Behaviour Management
• Basic Reporting
• Adavnced Reporting
• Exam Results Survival
• KS4 Resources

The courses are currently offered remotely via Teams.

For more information and to book on a course visit https://www.nyestraining.co.uk/Training and filter on NYES Digital in the provider option.