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IT Support

Technical Support from the Digital Experts

NYES Digital has built its business and reputation around supporting our customers.  This is the core of our business and we believe that every client deserves the highest level of support so you can enjoy worry free technology.

We have developed a range of flexible support options to help with the smooth running of software and hardware so you can choose the right level of support that’s right for your organisation.

If you are not sure what you need or where to start we offer a free service review. Glen, our Customer Account Manager, will spend time with you to understand how best to support you and your organisation and put together a number of options for you to consider.

The Software and Infrastructure Support Service is NYES Digital’s core package designed to solve ICT issues quickly and efficiently over the phone, remotely or in person.
Our pledge to you is that we won’t let you down. We will do our utmost to help resolve your issue regardless of the complexity and time it takes. No limits are placed on the frequency or volume of requests for assistance that can be made in any one year.
We not only have the expertise of our own trained staff but can draw on the knowledge and expertise of colleagues within the  Council, as well as our network of suppliers, partners and providers.

 

Key features

  • Help Desk support for rapid problem solving
  • Remote connection to your computer for direct in-depth support
  • Principal Support Officers (2nd line) for complex problem solving
  • MIS support from accredited specialists
  • On-Site support from our  qualified and experienced roving field engineers
  • Disaster recovery in the event of a catastrophe

Service Review

Are you getting the best support for your school?

Do you have the right SLA in place?

Not sure which SLA to choose?

We offer a free service review with our senior account manager who will work with you to understand how best to support you and your school and pick the right level of support.

For more information on any of our support options, or to arrange an informal discussion around your particular needs, please contact our Customer Account Manager Tony Lyons

Service Directory

Our annual SLAs are designed to give complete peace of mind to help you get the best from your ICT investment.  For complete coverage customers opt for: Software Support, Hardware Support, Audio Visual Aids (AV) support, regular timetabled services of a dedicated in-house technician and removal of waste electrical equipment (WEEE).

Full details of all SLAs including a description of the service, service scope, service delivery, obligations, notice period and key performance indicators can be found on our sister site NYES.Info – please note you will need to request a login to view these pages.

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AV Hardware Repair

The Audio Visual Hardware Repair service has been specifically designed to support Audio Visual Aids (AVA) equipment.

The service includes diagnosis by a qualified field engineer and resolution of hardware faults in a range of audio visual equipment including:

  • digital projectors
  • interactive whiteboards
  • televisions & audio systems
  • musical keyboards & amplifiers
IT Hardware Support

A parts and labour inclusive repair service. We’ll endeavour to fix the fault on site using genuine replacement parts.

Included in the service is courier collection and return of your equipment direct to and from your establishment if the item needs to be fixed off-site.

If required one of our field engineers will follow up with a visit to recommission.

Fins out more about our IT and AV Hardware Support services > 

MIS Support and Training

Unlimited telephone, remote and on-site assistance to resolve faults, provide technical advice and support end users for all the Management Information Systems supported through the NYCC MIS Framework. Find out more about our MIS Services

Find out more about MIS Systems >

Network Manager Service

If you require more permanent support then our Network Manager service offers a full time placement. Ideal for larger schools, secondary schools, federations and Mutli Academy Trusts. 

Find out more about our Network Manager Service >

Parent Pay Support and Training

Our agents have a thorough and practical knowledge of all aspects of ParentPay set up and operation and can help with checking set up, implementation and help you make the best use of ParentPay.

Find out more about Parent Pay services > 

Software & Infrastructure

Our core package designed to solve ICT issues quickly and efficiently

  • Unlimited support
  • MIS & admin software included
  • Infrastructure support including fault diagnostics and optimisation
  • Remote Care Server health monitoring
  • Qualified & experienced field engineers for on-site support
  • Disaster recovery in the event of a catastrophe

Find out more about our Software and Infrastructure SLA >

Technician Service

A dedicated technician provides ICT support on a regular timetabled basis, managing your ICT equipment, networks, systems and backups.

Find out more aboout out Technician Service >

WEEE Collection & Removal

NYES Digital can arrange for waste ICT electronic equipment to be collected and disposed of in accordance with the Waste Electronic Equipment (WEEE) regulations.

Find out more about our WEEE Collection services >

Website Design, Hosting and DNS

Our websites are suited to a wide variety of clients whether it be small or large and complex websites. We create visually striking designs that reflect your identity with a simple content editor that is easy to use for people of all skill levels.

Find out more about our Web and DNS services >