IT and AV Hardware Repair
ICT Hardware Repair
The ICT Hardware Repair package has been designed to give you the confidence that professional help is only a phone call away.
The parts and labour inclusive repair service will endeavour to fix the fault on site using genuine replacement parts. For more serious issues we may need to bring the equipment to our “digital hospital” at NYES Digital HQ located in County Hall, Northallerton. Included in the service is dismantling, collection, return and reassembly of your equipment.
Key Features
- Help desk support (phone, email, web)
- Hardware fault diagnostic tools
- Fast response time
- On site visit from a qualified and experienced technician
- Fully equipped workshop for spares and repairs
- Manufacturer warranty management*
Equipment Covered
- PCs and Laptops
- Tablets
- iPads and iPod Touch
- Servers, server backup devices & UPS
- Switches and network infrastructure – wired and wireless
- Printers including multi-function print/scan/fax
Prices
The annual cost of service is based on a fixed sum and a per pupil weighting. Current prices can be found on North Yorkshire Education Services within the NYES Digital Services area https://nyes.info/Services/1247
For more information on any of our support options, or to arrange an informal discussion around your particular needs please contact Schools ICT on 01609 536086 or talk to your North Yorkshire Education Services Relationship Manager.
Audio Visual Hardware Repair
The Audio Visual Hardware Repair service has been specifically designed to support Audio Visual Aids (AVA) equipment in your School.
Examples include:
- Digital Projectors
- Interactive Whiteboards
- Audio systems
- Televisions
- Musical keyboards
- Amplifiers
The parts and labour inclusive repair service will endeavour to fix the fault on site using genuine replacement parts. For more serious issues we may need to bring the equipment to our “digital hospital” at NYES Digital HQ in Northallerton. Included in the service is dismantling, collection, return and reassembly of your equipment *.
SICT will manage any manufacturer warranty issues that may arise in equipment covered under this service at the customer’s request. **
Prices
The annual cost of service is based on a fixed sum and a per pupil weighting. Current prices can be found on North Yorkshire Education Services within the NYES Digital Services area. https://nyes.info/Services/1247
For more information on any of our support options, or to arrange an informal discussion around your particular needs please contact Schools ICT on 01609 536086 or talk to your Smart Solutions Relationship Manager.
* Schools ICT reserves the right to deem equipment beyond economic repair where replacement components are unobtainable from the original manufacturer or their UK agents. Schools ICT can help with sourcing a replacement item.
** ”Return to Base” warranty carriage charges excluded