On Site IT Technician
Proactive Support Direct to You
You may feel ICT support is merely a reactive service; a service that can only ever respond to issues that have already had an adverse impact on your curriculum delivery or school management.
Our School Technician Service is designed to be entirely pro-active, providing subscribing schools with regular visits of agreed duration and frequency by a named technician, to carry out all those regular maintenance tasks that help prevent costly failure, minimising downtime and maximising your investment in ICT systems.
Key Features
The School Technician Service is not offered as a replacement for our core Technical Support (Software) Service. We understand that a NYES Digital support requirements can be quite complex and no one individual can fulfil every need. So when you subscribe to our School Technician Service, you are not simply engaging one individual, you have the expertise and knowledge of the entire NYES Digital Team supporting them.
Our school technicians are able to carry out a range of tasks, many that lie outside the scope of our standard support services and that would normally incur additional charges. Tasks such as installing new hardware or software, server user management, general network “housekeeping”, ensuring all data is being securely backed up, updating tablet devices. These tasks would normally be charged at £80 for the first hour and £48 for each subsequent hour.
Network Manager
Secondary School Network Manager
For secondary schools that may be looking for a more permanent solution NYES Digital can work with you to place a full time Network Manager in your school. Although the Network Manager is employed and managed by NYES Digital the day to day direction, including the determination of priorities, is directed by your needs.