Arbor
The MIS team provide support for Arbor through the ‘Support and Infrastructure’ SLA or alternatively the ‘MIS Only’ SLA. For more information on the SLA’s please login to SLA Online (http://nyeducationservices.co.uk) or contact your relationship manager.
Dedicated MIS first line support
The NYES Digital Help Desk is the first point of contact for all enquiries, requests for support or general information. Their role is to identify the problem, find an answer and implement the solution. Any issues or queries relating to an MIS, will be passed directly to the MIS Team. There will be a member of the MIS Team working closely with the help desk team each day with the rest of the team easily contactable.
Remote Support
Where appropriate, and only with the customer’s authority, our agents can quickly take control of school systems to diagnose faults and provide guidance for users. Our ability to resolve a high proportion of reported faults using this technology means that downtime is kept to a minimum, and by saving on travelling and other costs associated with traditional on-site support, we are able to make savings in operational efficiency that enables us to keep our costs low. Savings that we pass back to our customers.
Training
The MIS team offer a wide range of training courses to cover the extensive modules available in Arbor. These courses include, but are not inclusive to, the following:
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Arbor School Census and School Workforce Census
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Arbor Key Stage Returns
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Arbor Year End
The courses are delivered remotely via Teams. Please see the training area of this site for more information. We can also offer all courses onsite, please contact the NYES Digital helpdesk and ask to speak to a member of the MIS team to discuss this option, alternatively please request a quote for MIS training through SLA Online. Ad-hoc Arbor related training is also available.