You may have seen on the news that there is a major incident which is affecting IT systems worldwide.  Although it seems that most Microsoft applications seem to be working, you may see issues with other applications which will stop you from accessing your key systems.  We have seen problems this morning with applications which use backbone software that is reliant on other companies who have been affected by this outage.  This does mean that unfortunately you could see issues with software provided by other companies until the wider issue is resolved.  This could present itself as error messages or systems just not loading when trying to access.

The following information is taken from Microsoft’s major incident website:

More info

Users may notice that some of the affected users are seeing relief as we continue to mitigate the impact.

Impacted services may include but are not limited to the following:

– PowerBI
Users may notice that their service is in read-only mode while we address impact.

– Microsoft Fabric
Users may notice that their service is in read-only mode while we address impact.

– Microsoft Teams
Users may be unable to leverage Microsoft Teams functions including presence, group chats, and user registration. 

– Microsoft 365 admin center: Admins may be intermittently unable to access the Microsoft 365 admin center and any action may be delayed if accessible.

– Microsoft Purview
Users will see a delay in events being processed in Microsoft Purview.

Our internal telemetry and customer signals indicate that the following services are recovered:

– Microsoft Defender
Users may be intermittently unable to access the Microsoft Defender portal. Additionally, users may notice delays of up to two hours when raising new detections. 
– Microsoft Defender for Endpoint: Admins and users may notice API requests failing and errors when opening Alerts in the Alerts page.

– Microsoft Defender Experts
Users may notice delays in responses from Defender Experts due to delays in ingestion of incidents and alerts.

– Microsoft Intune
Users may experience failures with device check-in, syncing and device enrolment.

– Microsoft OneNote
Users may be unable to sync content, have delays syncing notebooks, or may be unable to open notebooks.

– OneDrive for Business
Users may be unable to access OneDrive for Business content.

– SharePoint Online
Users may be unable to access SharePoint Online sites. 
– Windows 365: Admins may be unable to manage existing Cloud PCs or provision new Cloud PCs. End users in the impacted region may not be able to access their Cloud PC. 
– Viva Engage: Users may be unable to access Viva Engage.

Current status: We’re continuing to progress on our mitigation efforts for the affected Microsoft 365 apps and services. We still expect users to see remediation as we address residual impact.

Scope of impact: This issue may be impacting any user attempting to use various Microsoft 365 apps and services.

Start time: Thursday 18 July 2024 at 22:56 BST

Preliminary root cause: A configuration change in a portion of our Azure backend workloads, caused interruption between storage and compute resources which resulted in connectivity failures that affected downstream Microsoft 365 services dependent on these connections.

Should you have any urgent calls that you need to log with us, please telephone us or email nyes.digital@northyorks.gov.uk as this email inbox is continually monitored.

Alternatively, you can use the ‘log a Call’ section on our website at www.nyes.digital/support or chat with us via out webchat which can also be found on our website.

We will of course, email again when this issue has been resolved.