NYES Digital Support


Chats and Calls

Start a conversation

with the whole team…

Click Teams , pick a team and channel, write your message, and click Send .

With a person or group…

View a chat

  • Select Chat and select a one-on-one or group chat from the chat list.

Start a chat

  1. Select New chat  .
  2. Type the name of the person or people you want to contact.
  3. Select the down arrow to add a name to your chat group.

Make video and audio calls from a chat

  • Select Video call  or Audio call  to call someone directly from a chat (top right hand corner)

Use Recent and Favorites

On the left side of the app, you’ll see your Recent conversations as well as your Favorites.

  • Hover over a conversation, select the three dots, and then select Favorite to keep your chat in your Favorites list.

Make calls and view history or voicemail

  • Select Calls > Dial a number, and enter a phone number. When you’re ready, select Call to start the call.
  • Note: If your organization has an Enterprise Voice or Business Voice license, you can call anyone from Teams even if they’re not using it.
  • Select Calls > History to see your call history.
  • Select Calls > Voicemail to check your voicemail.
  • If you don’t have Calls, select Activity to see any missed calls and voicemail.