Introducing 'all you can eat' bundle from Redstor
EDUCATION
Think of us as part of your team, here to support you with every aspect of your digital technology. It is our job to keep your ICT investments fit and healthy and running at their optimum, enabling you to get on with the day to day tasks without worry. We’re here for help and advice through all the stages of your digital journey.
BUSINESS
Our approach is different from a commercial supplier. We want you to be confident in your choice of digital technology and support services. At NYES Digital we won’t just sell a generic off-the-shelf package. We will work with you to design a personalised solution for your organisation, by listening to you and working with you.
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Mission
What we’re about
We believe that every customer deserves the best technology available to meet their current and future needs and that we are the best organisation to deliver this for you.
Our mission is to become the Number 1 trusted partner of choice for organisations in Yorkshire and beyond for IT support.
We will achieve this by challenging our staff to continuously develop safe, secure, innovate, robust and fit for purpose solutions supported by our network of trusted suppliers at a price that’s right for our customers.
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NYES Digital
Going the extra mile to support you
It’s our people that make the difference – their passion – their dedication and their drive to find solutions.
IT Support Services
Technical Support
Fabulous fast and friendly problem solving from our technical support team.
Here to help with any request from simple password resets to more complicated ICT difficulties.
Our experienced & knowledgeable helpdesk staff focus on finding solutions and will do their best to resolve problems at first contact.
Remote Monitoring
We are in the background quietly monitoring your systems 24/7. If something is not quite right we’ll get an automatic early warning and can virtually solve many problems before they turn into an issue without you even knowing. This has huge benefits by reducing the down time and also the waiting time for engineer visits.
Field Techs
If we can’t solve your issue through the Help Desk or remotely we’ll send out one of our rapid response Field Techs. They go the extra mile to diagnose and resolve problems quickly whilst having the minimal impact on the normal operation of your work.
Hardware Repair
Even the best equipment sometimes goes wrong. Our hardware service is a parts and labour inclusive repair service for hardware faults in computer and related equipment currently installed on your site. It also comes with courier collection and return if the item needs to be sent away for specialist repair.
Installations
Our skilled installation engineers can set up, integrate and install all equipment from new PCs and printers to full ICT suites including servers, networks, WiFi and more. We’ll also provided a dedicated project officer to manage the work from start to finish.
Technicians & Network Managers
We have two special in-house support options for schools
Schools Techs – your very own dedicated School Tech can provide ICT support on a regular timetabled basis, managing your school’s ICT equipment, networks, systems and backups. It’s one of our most popular and valued services.
Network Manager – benefit from an experienced Network Manager to work in-school and alongside staff to manage and maintain your school’s ICT network as a permanent member of your team.
A full and comprehensive range of services
We can be confident when we say no other supplier offers as wide a range of services and support options as we do. Here are our big six.
School MIS
MIS software, accredited support and expert training. We cover:
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Shop
Explore our range of ICT equipment with delivery, warranty & install options.
Web Design
Engage and inspire your audience with our affordable website options.
- DNS and Domain Registration
- Hosting and SSL
Broadband
Fast and flexible connectivity with expert support so you can connect to the world.
We also can provide
Cyber Security
Helping you put all the measures in place to stay safe and securely connected.
Cloud Services
Embrace the cloud with our Microsoft 365 and Google partner services.
A Word
From your NYES Digital Service Manager
The services we deliver have been developed over the last 30 years by ensuring that we listen to our customers, suppliers, partners, and the IT market. This has allowed us deliver services that our customers need. We do not have a one size fits all service; we adapt to the unique needs of all our customers.
By working with us you will receive a service that is tailored to your individual needs, ensuring that what we offer you is fit for purpose and will deliver the outcomes that you require. I am so honoured to say that all our staff pride themselves on their excellent customer service, working with our partners and suppliers to ensure a service is delivered that has considered all the technology developments available at the time.
– Keren Wild
Latest News
SIMS Next Gen Success – Crayke CofE Primary York
This primary school recently embraced ESS SIMS cloud-based offering, with support from our MIS team within NYES Digital. This has impacted hugely and helped the move from paper registers and less disruption to teaching time. The school administrator stated that this \" has saved me significant time during the week…
Day in the life of a school technician
Our NYES Digital School Technician service provides invaluable support to schools to ensure they are always online and their systems are not only efficient but safe and compliant for the sake of all users. Today we wanted to share a behind-the-scenes look at a day in the life of a…
SIMS Next Gen Success – Crayke CofE Primary York
This primary school recently embraced ESS SIMS cloud-based offering, with support from our MIS team within NYES Digital. The school administrator has provided valuable feedback. We started using SIMS Next Gen to take our registers in class from the start of this term. Prior to that we were using the…
NYES Digital Schools Solutions Event
2 hour session where we can demonstrate to the schools some of the products we have to offer. The conference will be free and aimed at current and previous digital customers. NYES Digital Contact us at nyes.digital@northyorks.gov.uk Date and Time 28 Nov 2024 10:00 - 12:45 Venue Online Trainer Aleem…
School Workforce Census
7th November is School Workforce Census Day. NYES Digital Guidance notes for Arbor, ScholarPack and SIMS are available on this website. We can offer bespoke 1-2-1 training sessions to assist you with the return, please contact the MIS team on 01609 536086.
ESS SIMS Support Unit
We are pleased to announce our continuing our partnership with ESS SIMS, as we jointly take the important next steps with SIMS. Being an approved SSU and working together with SIMS makes running great schools easier. We look forward to working closely together to help our joint customers optimise their…
School Census Day 3rd October
The Autumn School Census 2024 takes place on Thursday 3rd October. You can start to prepare your data in your School MIS now. Census help guides are available on our website shortly. Please contact the MIS team if you need any assistance with Census. The dedicated Census helpline will run…
MIS Autumn 2024 Newsletter
Welcome back! We hope you all had a wonderful summer and are all settling into the new academic year. Attendance codes You will have seen our recent communication that from 19th August 2024 there are several changes to attendance codes. For a full list of available attendance codes please view Chapter…
NYES Digital MIS Discovery Days
NYES MIS Discovery Days FlyerWe acknowledge the importance of schools to consider their MIS provision, especially if your current contract is coming to an end. We are working with the MIS suppliers on our framework to offer demonstrations over 7th and 8th October, to showcase the MIS\' for those schools…
DfE Attendance code changes
The DfE has published a new version of Working together to improve school attendance guidance, which will become statutory from 19th August 2024. There are changes to attendance codes, with new codes, revoked codes and sub-codes. More information on attendance and absence codes can be found in Chapter 8 of…
30
Years Supporting Customers
400
Sites Supported
16000
Hardware Items Sold Per Annum
5
MIS Systems Supported
47
Staff
60000
End users supported